Support chatbots are built to master a single domain, like knowledge about a company. Support chatbots need to have personality, multi-turn capability, and context awareness.
It’s a single-turn-type chatbot that doesn’t require much of contextual awareness. It can just follow a command to perform an action.
These bots can be roughly classified into assistant bots as they often act on behalf of humans to perform various transactions.
Information gathering bots can act as research assistants by extracting as much information as possible either from a human or from an internet resource like a website or an ebook.